Privacy Policy

Alberta Counselling and Hypnotherapy website is owned by Rise Of The Phoenix, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Alberta Counselling and Hypnotherapy, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Alberta Counselling and Hypnotherapy website.

We take care of your personal data and undertake to guarantee its confidentiality and security

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Effective Date: March 2026
Next Review: March 2027 (or as needed)

We are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded. This Privacy Policy outlines how we manage your data in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Contact Information

Lesley Evans

403-829-8629

lesley@riseofthephoenix.org

2. What We Collect

We collect personal information through:

• Website contact forms

• Appointment bookings

• Newsletter signups

• Cookies and analytics tools

For those who consent to receive mental health services, we may collect additional information in person, including:

• Name, date of birth, address, and contact information

• Relevant medical and mental health history

• Name of family doctor

• Insurance and billing information

3. How We Use Your Information

We use your information for the following purposes:

• To provide mental health services and create client files

• To respond to inquiries and appointment requests

• To send newsletters (only with your consent)

• For internal analytics and improvement of services

4. Third-Party Services

We use secure third-party services that may store or process your data:

• Jane App (client file storage and appointment management)

• Mailchimp (newsletters, with consent)

• Gmail (email communications)

We ensure that these services comply with privacy standards and make efforts to store data within Canada. (Note: Some data storage outside of Canada may occur depending on third-party server locations—refer to their policies for specifics.)

5. How We Protect Your Information

• Electronic records are stored securely via Jane App

• Paper records are kept in a locked cabinet behind two levels of security

• Sensitive files may be password-protected or encrypted as needed

• Access is limited to authorized personnel only

• We follow the standards of practice set by the Alberta College of Social Workers

6. Limits to Confidentiality

Information may be disclosed without consent if:

• There is a risk of harm to yourself, a minor, a dependent adult, or the public

• It is legally required (e.g., subpoena or court order)

• You disclose abuse that requires mandatory reporting

• Records relate to sexual assault disclosures (held indefinitely)

Client files are retained for:

• 10 years following the last session (for adults)

• 10 years after the client turns 18 (for youth)

• Indefinitely in cases involving sexual assault disclosure

7. Cookies and Tracking

Our website uses cookies for standard analytics and functionality (e.g., via Squarespace). You may decline cookies via your browser settings.

8. Your Rights

You have the right to:

• Request access to your personal information

• Request corrections

• Withdraw your consent at any time (subject to legal/clinical limitations)

To make any of these requests, please contact us at lesley@riseofthephoenix.org

9. Policy Updates

This policy was last reviewed in March 2026. It will be reviewed and updated as needed to comply with changes in legislation or business practices

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to lesley@riseofthephoenix.org.